Ecosystem

Connect your
entire stack

Connect NovusOne field service management workflows to accounting, external technician platforms, optional sales CRM context, and custom systems through integrations, webhooks, and a REST API.

Integration Strategy

Connect field service work to the systems around it

NovusOne integrations are designed to keep work orders, external technician platforms, accounting, sales context, and custom operational tools aligned with dispatch and billing.

Marketplace technician work

Field Nation and vendor platform workflows can connect external work order activity with the operational record inside NovusOne.

Accounting workflows

QuickBooks Online support helps carry invoice and payment context from completed field work into accounting workflows.

Custom systems

REST API and webhook capabilities support custom integrations for service organizations with specialized workflows.

Native

Built-in connections and modules

Keep vendor work, accounting, sales context, and operational data close to the work order.

Field Nation

Sync tickets bidirectionally. Accept work orders in Field Nation, manage them in NovusOne. Status updates flow both ways.

Vendor Platform Bridge

Connect to major work order platforms via our bridge connector. Sync tickets, status updates, and completion data bidirectionally.

QuickBooks Online

Automatic invoice sync, customer matching, and payment tracking. Keep your books clean without double entry.

Sales CRM

Optional account, contact, lead, and opportunity tracking for teams that need clean sales-to-service handoff before dispatch.

Events

Webhook-Driven Architecture

Every significant event in NovusOne fires a webhook. Ticket created, tech dispatched, SLA breached, invoice generated — subscribe to the events you care about and build real-time automations.

  • 50+ event types across tickets, dispatch, billing, and procurement
  • Configurable endpoints per event type
  • Retry logic with exponential backoff
  • Event log with replay capability
  • HMAC signature verification for security
NovusOne webhook debugger with live event monitoring and test payload controls
Developer

Full REST API

Everything in the NovusOne UI is available via API. Build custom integrations, automate workflows, or embed NovusOne data in your own tools.

// Create a new ticket via API
const response = await fetch('https://api.getnovusone.com/v1/tickets', {
  method: 'POST',
  headers: {
    'Authorization': `Bearer ${API_KEY}`,
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    client_id: 'cli_8x7k2m',
    priority: 'high',
    category: 'hvac_repair',
    description: 'Commercial AC unit not cooling',
    site: {
      address: '1234 Industrial Blvd, Portland, OR',
      contact: 'John Smith',
      phone: '503-555-0142'
    },
    sla: {
      response_hours: 4,
      resolution_hours: 24
    }
  })
});

const ticket = await response.json();
// → { id: "TKT-2847", status: "received", sla: { response_due: "..." } }
Sandbox

Interactive API Sandbox

Test every endpoint before you write a line of code. The sandbox comes preloaded with sample data so you can explore the full API in a safe environment.

  • Pre-loaded with realistic sample data
  • Try any endpoint with live responses
  • Auto-generated code samples (cURL, JS, Python)
  • No risk to production data
  • Available on Enterprise plans
Join the Beta
NovusOne API sandbox and explorer with live endpoint catalog
Custom

Build your own integration

Our API docs, webhook system, and sandbox make it easy to connect NovusOne to any tool in your stack. Need help? Our integration team is here.

Contact Us Join the Beta