Platform

Built for how field
service actually works

Every feature is designed by people who've dispatched techs, tracked SLAs, and reconciled invoices at 2 AM. Together, they support scheduling, dispatch, work orders, technician workflows, client access, billing, and reporting in one FSM platform.

FSM Workflow Coverage

One system for field service operations

NovusOne organizes the operational work that happens between a customer request and a completed invoice: intake, dispatch, field technician management, SLA tracking, parts, approvals, billing, reporting, and integrations.

For dispatch teams

Coordinate work orders, priorities, technician availability, assignment decisions, and SLA risk from the dispatch board.

For operations leaders

Track open work, technician performance, aging tickets, margin impact, parts readiness, and exception queues.

For finance teams

Carry labor, parts, approvals, rate cards, and invoice context into billing workflows and QuickBooks Online integration.

Dispatch

Smart Dispatch

Stop guessing which tech to send. NovusOne's AI-powered dispatch engine considers skills, certifications, location, availability, and workload to make the optimal assignment — every time.

  • Skill-based matching with certification tracking
  • Geographic optimization to reduce drive time
  • Real-time availability and workload balancing
  • Priority queuing with SLA-aware scheduling
  • Drag-and-drop dispatch board
NovusOne Dispatch Board
Tickets

Ticket Management

Every work order follows a clear lifecycle from intake to completion. Full audit trail, status tracking, and automated workflows ensure nothing falls through the cracks.

  • 7-stage lifecycle: Receive → Assign → Confirm → En Route → On Site → Complete → Approve
  • Custom fields and categories
  • File attachments and photo documentation
  • Internal notes and client-facing updates
  • Bulk operations for high-volume dispatchers
NovusOne Ticket Management
Compliance

SLA Tracking

Real-time SLA compliance monitoring that actually prevents breaches instead of just reporting them. Countdown timers, escalation alerts, and compliance dashboards.

  • Configurable SLA thresholds per client and priority
  • Live countdown timers on every ticket
  • Auto-escalation when breach is imminent
  • Historical compliance reporting
  • SLA performance by tech, region, and client
NovusOne SLA Tracking with live countdown timers
Supply Chain

Parts & Procurement

The full procurement lifecycle managed from the ticket. Techs request parts, managers approve, purchasing orders, warehouse receives, and the ticket tracks it all.

  • Part request → approval → PO → shipment → receiving → install
  • Vendor management with preferred supplier lists
  • Cost tracking and margin impact per part
  • Low-stock alerts and reorder suggestions
  • Procurement role with dedicated workflows
NovusOne procurement and approvals workflow
Finance

Billing & Invoicing

Two-ledger system that separates cost from revenue, giving you true margin visibility. Rate cards, labor rules, and QuickBooks sync keep the books clean.

  • Dual-ledger: cost tracking vs. revenue billing
  • Configurable rate cards per client and service type
  • Margin analysis per ticket, tech, and client
  • QuickBooks Online integration
  • Automated invoice generation
NovusOne billing and invoicing screen with populated invoice data
Intelligence

Reports & Analytics

Executive-grade dashboards that turn operational data into decisions. See margins, aging, tech performance, and parts readiness — all in real time.

  • Executive overview dashboard
  • Margin reports by ticket, tech, client, region
  • Aging analysis for open tickets and invoices
  • Parts readiness and procurement pipeline
  • CSV exports for all reports
NovusOne reporting and analytics dashboard
Security

Role-Based Access

Granular permissions that match how your team actually works. Dispatchers see dispatch, techs see their jobs, clients see their portal, admins see everything.

  • Custom roles with granular permissions
  • Dedicated procurement role
  • Client portal with scoped access
  • Technician mobile-optimized views
  • Admin audit logs
NovusOne roles and permissions management with granular permission controls
Ecosystem

Integrations

Connect NovusOne to the platforms you already use. Native integrations with Field Nation, QuickBooks, and vendor platforms. Full REST API for custom builds.

  • Field Nation ticket sync
  • Vendor platform bridge connector
  • QuickBooks Online for billing
  • Webhook-driven event system
  • REST API with interactive sandbox
View All Integrations
NovusOne integrations and API explorer with live endpoint catalog
Get Started

Evaluate NovusOne for your operation

Apply to join the beta and tell us what your field service team is working to improve.

Join the Beta View Pricing